About us:

Nowsta helps employers become better managers by giving them the tools they need to automate, simplify, and humanize workforce operations for the gig, hourly, and shift based workforce. We’ve built the first all in one operating system for gig workforces that lets managers schedule workers, track time & attendance, streamline vendor and labor management, and provide workers instant access to earned wages. Our mission is to create a better and more human work experience for managers and employees, and change the way hourly workers get paid. Employees on Nowsta can also access a suite of services to help them more effectively manage their job schedules and personal finances.

Nowstapay is a financial wellness benefit program that allows employees to cash out earnings instantly for the work they've already completed. Nowsta powers some of the largest workforces in sectors such as events, hospitality, staffing, and many more.

Employers turn to Nowsta when they want to streamline operations, reduce turnover, and increase workplace satisfaction.

The Team -

Nowsta is scaling quickly and looking to hire passionate, results-oriented leaders to build and grow a high performing Customer Success team. This is a unique opportunity to lead and grow a core business segment at Nowsta and have a fundamental impact on the success of a rapidly growing startup. In this role, you will build, lead and mentor a team (serve as Player - Coach) to grow the category, while working to operationalize our go to market strategy and growth strategy. Customer Success is a huge piece of Nowsta’s revenue growth so you are the right fit for this role if you have the hunger to make an outsized impact. You see ambiguity and obstacles as opportunities to build something new. You take full ownership of initiatives and are proactive about capturing new opportunities. The Head of Customer Success will oversee the execution strategy for the entire Customer Success department including Customer Success for Workforce Management and Account Managers in the Labor Market. This individual will be responsible for overseeing and executing the organization’s operating rhythm daily, weekly, monthly, quarterly, and annually. They will report directly to the CEO.

In this role, you will:

  • Be a foundational member of a quickly growing Customer Success team
  • Collaborate with sales leadership on strategy, training, and process for the teams to successfully partner together
  • Manage the day-to-day performance of all Customer Success team members and deliver reviews
  • Lead and schedule weekly and/or monthly team meetings with the Customer Success Teams and Leadership
  • Coach and develop direct reports all over the US
  • Ensure the correct usage of CRM and other necessary CS Applications
  • Cross Collaboration with all parts of the Nowsta team, including sales, marketing, Labor Market Operations, and product

You should:

  • Previous experience in a similar role in a B2B SaaS company
  • Overall experience of 7 years in client experience roles
  • Held a managerial role in a high-pace company, ideally had a pivotal role in building & defining processes and infrastructures from scratch
  • You are data-driven and a strategic thinker with a practical, hands-on, and can-do attitude
  • Strong leadership skills
  • Experience growing a customer-facing team from 0-to-1, hitting goals, and succeeding in a cross-functional environment.
  • Flexibility to learn and experiment with new tools and customer contact techniques